Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you request a quote, schedule a consultation, or contact us for support. This may include:

• Name and contact information (email, phone number, address)
• Property information for service quotes and installations
• Payment and billing information for completed services
• Communication preferences and correspondence history
• Device and browser information collected automatically when you visit our website
• IP address, geolocation data, and referring URLs

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Schedule installations, maintenance, and follow-up appointments
• Send promotional communications (with your consent)
• Respond to your comments, questions, and service requests
• Monitor and analyze trends, usage, and activities on our website
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Comply with applicable laws, regulations, and legal processes

3. Legal Basis for Processing

We process your personal information under the following legal bases as applicable under the Florida Digital Bill of Rights (FDBR), the Florida Information Protection Act (FIPA), and other applicable U.S. federal and state laws:

• Contractual necessity: To fulfill our obligations under service agreements
• Consent: Where you have provided explicit consent (e.g., marketing emails)
• Legitimate interest: To improve our services, prevent fraud, and ensure security
• Legal obligation: To comply with applicable federal, state, and local laws

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary to provide our services (e.g., payment processing, equipment suppliers) or as required by law. We may share information with trusted service partners who assist us in operating our business, provided they agree to keep your information confidential. In accordance with the Florida Digital Bill of Rights, we do not sell sensitive personal data or use it for targeted advertising without your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure storage, access controls, and regular security audits. In the event of a data breach involving your personal information, we will notify affected individuals and the Florida Department of Legal Affairs as required by the Florida Information Protection Act (FIPA) within the required timeframe.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Service records may be retained for warranty and maintenance purposes. When your data is no longer required, we will securely delete or anonymize it.

7. Your Rights

Under the Florida Digital Bill of Rights and other applicable laws, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt-out of the sale of your personal information
• Opt-out of targeted advertising based on personal data
• Obtain a copy of your data in a portable, readily usable format
• Withdraw consent where processing is based on consent
• Not be discriminated against for exercising your privacy rights

To exercise any of these rights, please contact us at info@nextleveltechnologygroup.com. We will respond to your request within 45 days as required by Florida law.

8. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities on our website, including through Google Analytics 4 to understand traffic and improve your experience. You can control cookies through your browser settings. Disabling cookies may limit certain features of our website. We do not respond to “Do Not Track” browser signals at this time, but you may opt out of tracking through your browser or device settings.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we have inadvertently collected such data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last updated” date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: